Shipping policy

Shipping Policy

Effective Date: September 30, 2026

At Eagle Hub, we are committed to providing a reliable and transparent shipping experience for customers throughout the United States.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.
Orders are not processed or shipped on weekends or U.S. federal holidays.
Customers will receive a shipping confirmation email with tracking information once their order has been shipped.

2. Shipping Time

Standard shipping generally takes 3–7 business days after the order has been shipped.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our control.
The estimated delivery timeframe does not include the order-processing period.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before the customer completes the purchase.

Any applicable free-shipping offer will be shown during checkout or through an active promotion.

4. Order Tracking

Once an order has shipped, customers will receive a tracking number by email.

Customers can use the tracking information provided to monitor the shipment through the applicable carrier's tracking system.

Tracking information may take some time to become active after the package has been handed over to the carrier.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, customers should contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the shipping process.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation procedures.

If tracking shows that a package is delayed, customers should contact us so we can review the shipment status and assist with the appropriate next steps.

If a package is confirmed as lost by the carrier, we will work with the customer to resolve the issue in accordance with our store policies and the applicable carrier claim process.

7. Delivered but Not Received

If tracking shows that an order was delivered but the customer cannot locate the package, customers should first check:

The delivery location around the property
With household members or neighbors
Any applicable building reception or mailroom
The carrier's delivery information

Customers should also contact the shipping carrier regarding the delivery scan.

Eagle Hub may request additional information or documentation when investigating a delivery dispute.

8. Damaged Packages

Customers should contact Eagle Hub as soon as possible if an order arrives damaged.

Photos of the damaged package and product may be requested to assist with the investigation and carrier claim process.

9. Delivery Attempts and Returned Packages

If a package is returned to Eagle Hub because of an incorrect address, unsuccessful delivery attempts, refusal, or failure to collect the package, the customer may be responsible for applicable reshipping costs.

Any refund for a returned package will be handled according to our refund and return policy.

10. Chargeback and Payment Disputes

To protect both customers and Eagle Hub, we maintain order records including payment confirmation, order details, shipping information, tracking information, delivery confirmation, customer communications, and other relevant documentation.

If a customer initiates a payment dispute or chargeback after an order has been shipped or delivered, Eagle Hub may provide the relevant transaction, fulfillment, shipping, tracking, and communication records to the payment processor or financial institution for review.

Customers are encouraged to contact Eagle Hub first so that we can investigate and attempt to resolve any issue directly.